Frequently Asked Questions

Add the parts to your cart and proceed to checkout. Registration is not required, but with an account, you can find all your orders and pre-orders in one place.

Credit card, PayPal, Scalapay, Postepay, bank transfer and cash on delivery. Full details are on the Payments page.

Yes, if it hasn't shipped yet: write to us right away at info@toyshunter.it with your order number.

Upon request: enter VAT number and recipient code during the order process.

It's a pre-order for a product not yet released. You reserve it today at today's price and receive it when it arrives.

For items up to €100 you pay the full amount right away. Above €100 you pay a 10% deposit and the balance is charged when the item becomes available.

Yes, the manufacturer sets it and sometimes it gets delayed. We will notify you as soon as we know.

Yes, at any time before shipping: write to info@toyshunter.it and we will refund what you have already paid, deposit included. Details are on the Withdrawal, returns and refunds page.

In Italy €10 up to 30 kg, free over €199,90. For other countries it depends on the zone.

24/48 hours in Italy from dispatch, 3/6 business days in the European Union.

Double box and shockproof material: the original box is never used as external packaging.

You have 14 days from delivery to exercise your right of withdrawal for available products, with the seal intact.

Yes, only official distributors. No replicas, no grey market.

The item is intact but the packaging has been opened, usually for inspection. This is indicated in the product description and price.

For many, yes. Write to us indicating the product and we'll let you know if a restock is planned.