Frequently Asked Questions

Add the parts to your cart and proceed to checkout. Registration is not required, but with an account, you can find all your orders and pre-orders in one place.

Credit card, PayPal, Postepay, bank transfer, and cash on delivery. Details can be found on the Payments page.

If it hasn't shipped yet, yes: write to us immediately with your order number.

Upon request: enter VAT number and recipient code during the order process.

It's a pre-order for a product not yet released. You reserve it today at today's price and receive it when it arrives.

Only the down payment stipulated by the campaign. The balance will be charged when the item is available.

Yes, the manufacturer sets it and sometimes it gets delayed. We will notify you as soon as we know.

Write to us: each case is evaluated individually, depending on the campaign status.

In Italy € 10.00 up to 30 kg, free for orders over € 299.90. For international shipments, it depends on the zone.

24/48 hours in Italy from dispatch, 3/6 business days in the European Union.

Double box and shockproof material: the original box is never used as external packaging.

You have 14 days from delivery to exercise your right of withdrawal for available products, with the seal intact.

Yes, only official distributors. No replicas, no grey market.

The item is intact but the packaging has been opened, usually for inspection. This is indicated in the product description and price.

For many, yes. Write to us indicating the product and we'll let you know if a restock is planned.